Jamie Greig

This study analyzes how the COVID-19 pandemic has altered individual perceptions of Internet service providers (ISPs) and Internet importance, reliability, and status as an essential public utility (EPU). The authors found that lower-income, younger, women and racial-ethnic minority participants had lower ISP and Internet reliability perceptions. The pandemic increased the perception of the Internet as an EPU by 15% and access to in-home Information and Communication Technology was significantly related to perceptions of Internet importance and reliability.