Jeff Guo

Recently, Johns Hopkins University political scientists Jennifer Bachner and Benjamin Ginsberg conducted a study of the unglamorous DC bureaucrat. These are the people who keep the federal government humming — the Hill staffers, the project managers and all those desk workers who vaguely describe themselves as “analysts.” As Bachner and Ginsberg argue, civil servants exercise real power over how the government operates. They write and enforce rules and regulations. They might not decide what becomes law, but they have a hand in how laws are drawn up and how laws are implemented. For all their influence, though, nearly all of these technocrats are unelected, and they spend most of their time with people who are just like them — other highly educated folk who jog conspicuously in college tees and own a collection of NPR totes.

In their new book, which is part ethnography and part polemic, Bachner and Ginsberg argue that Washington’s bureaucrats have grown too dismissive of the people they are supposed to serve. Bachner and Ginsberg recently sent around an informal survey to selected members of this technocratic class, and the results, they say, were shocking. “Many civil servants expressed utter contempt for the citizens they served,” they write in their book, “What Washington Gets Wrong.” “Further, we found a wide gulf between the life experiences of ordinary Americans and the denizens of official Washington. We were left deeply worried about the health and future of popular government in the United States.”