Jon Brodkin

SpaceX has offered a public explanation for why Starlink's actual service availability falls far short of what it claimed on the Federal Communications Commission's national broadband map. SpaceX's FCC filings indicate it offers fixed broadband at virtually every address in the US even though the Starlink website's service map shows it has a waitlist in huge portions of the country.  SpaceX removed some homes from the FCC database when residents filed challenges because they were unable to order Starlink at addresses listed as served on the FCC map. SpaceX tried to clear up the confusion in

Comcast has fessed up to another mistake on the national broadband map after previously insisting that false data it gave the Federal Communications Commission was actually correct.

Matthew Hillier can't get Comcast service at his home in Arvada, CO. But that didn't stop Comcast from claiming it serves his house when it submitted data for the Federal Communications Commission's new broadband map. Comcast eventually admitted to the FCC that it doesn't serve the address—but only after Ars got involved.

Ryan Grewell, who runs a small wireless Internet service provider called Smart Way Communications in Ohio, filed challenges to the Federal Communications Commission's new broadband map after his customers noticed that the FCC map falsely reported fiber Internet service was available at their homes. The FCC data was provided by Jefferson County Cable. In a reply to Grewell's challenges,  Jefferson County Cable Executive Bob Loveridge wrote, "You challenged that we do not have service at your residence and indeed we don't today.

People with low incomes can get free Internet service through Comcast and the Federal Communications Commission's Affordable Connectivity Program (ACP), but signing up is sometimes harder than it should be because of confusion within Comcast's customer service department. The confusion is related to a Comcast rule that makes customers ineligible for Internet Essentials low-income service if they have been a Comcast subscriber in the previous 90 days. That rule and another one related to unpaid bills are not supposed to apply to people who also qualify for the ACP.

The Comcast "Broadcast TV" fee that isn't included in the company's advertised prices is rising again, tacking as much as $27 onto the monthly bills of cable TV users. Comcast's Broadcast TV and Regional Sports Network fees combined could add nearly $40 to a customer's monthly TV bill after next month's price hikes, all while Comcast advertises much lower prices than people actually pay.

On October 17, 2022,  Jonathan Chambers received an email that wasn't meant for him.

A recent article about Silicon Valley residents who formed a co-op Internet service provider might have people wondering what it would take to get the same thing in their hometowns. The most obvious obstacle is the price—in Los Altos Hills, California, residents have had to pay anywhere from $5,000 to $12,000 upfront for a fiber-to-the-home Internet connection. But the company that built the Los Altos Hills network says its model isn't just for wealthy people. "This is not the 1 percent solution, as people derisively call it to my face," Next Level Networks CEO David Barron said.

The availability of faster Comcast uploads has a catch—users can only get the higher upstream speeds by purchasing xFi Complete, which adds $25 to monthly broadband costs. According to the company, "As markets launch, Xfinity Internet customers who subscribe to xFi Complete will have their upload speeds increased between 5 and 10 times faster." Additionally, Comcast is deploying the speed upgrade in the Northeast US over the next couple of months. Plans with 10Mbps upload speeds will get up to 100Mbps upload speeds once the new tiers roll out in your region—if you pay for xFi Complete.

Los Altos Hills Community Fiber (LAHCF) is a cooperative (co-op) broadband provider that gives multi-gigabit fiber Internet to dozens of homes and has a plan to serve hundreds more. Town residents were able to form the provider with the help of Next Level Networks, which isn't a traditional consumer broadband provider but a company that builds and manages networks for local groups. This was done to overcome frustrations residents have been having with providers like Comcast.