Kevin Gallagher
Connecting neighbors to high-speed Internet service in rural Texas
In August, I had the pleasure of visiting Totelcom’s—a family-owned, rural telecommunications provider—offices and training facilities in De Leon, Texas. The visit provided insight into the work and challenges of rural providers, and how much those challenges can vary across a state as vast and geographically diverse as Texas. Totelcom trains its workers on the job by partnering new employees with more experienced staff who show them the ropes and provide valuable mentorship.