Mark Surman

[Commentary] In an ever-connected world, the internet has taken on a fundamental role. While internet access is not quite as essential as clean drinking water, it is starting to get close. Low-quality access often creates a substantial economic and social disadvantage.

As Mozilla uncovered through recent research in Kenya, those with low-quality access more frequently fall prey to fake news and phishing than people with better access and more digital skills. They are limited to being content consumers, rather than creators. And, they are more likely to trade personal data for “free” products. Worse, the poorly-connected are already society’s most vulnerable: Low-income individuals with no higher education background. While big tech companies will continue to be a part of the access equation, continued community and government investment in better-quality access is essential. In fact, we should be growing investment in this area.

[Mark Surman is the executive director of Mozilla]