Masha Abarinova

Frontier Communications boasts a higher Net Promoter Score (NPS) for its fiber product compared to competitors like AT&T, Verizon and Lumen, according to New Street Research’s broadband trends report. An NPS measures the loyalty of a company’s customer base from a scale of -100 to 100.

What are states doing to mitigate the broadband worker shortage? In some cases, they’re looking at the prison system for prospective technician hires. Thomas Tyler, deputy director of Louisiana’s broadband office, mentioned how a community college in the northern part of Louisiana stood up a career development program for prisoners who were getting released. MJ Barton, Tribal and Programs Outreach Manager at the Oklahoma Broadband Office, said her state “has skill centers” in its prisons and is looking at programs “that will help lift someone else up and give them an opportunity.”

Private equity companies have steadily become a mainstay in the broadband industry, as they seek a piece of the fiber pie. Jonathan Adelstein, managing director and head of global policy and public investment at DigitalBridge, discussed how firms like his pick a fiber provider to invest in. It’s not just about cost per passing and making sure “that’s under control,” he says, cost per subscriber is a key factor as well. DigitalBridge also looks at a provider’s contract relationships, “making sure that they’re strong, that they can control the supply chain.” That way, DigitalBridge is able to

Regional operator Vexus Fiber is expanding its network across Louisiana, New Mexico, and its home state of Texas, and it’s planning to roll out multi-gig service by the start of 2024. CEO Jim Gleason said Vexus is constructing fiber on a pace of around 12,000 new homes passed per month, spanning roughly a dozen markets in Texas, three in Louisiana, and three in New Mexico.

Altafiber, formerly known as Cincinnati Bell, has been busy in 2023 with its fiber buildout—both within its incumbent territory and in expansion markets.

Mediacom is making progress in bridging the digital divide across rural Iowa, as it just wrapped up two fiber expansion projects in the towns of Rutland and Williams (IA). Residents can now sign up for broadband plans with up to 2-gigabit download speeds as well as low-cost phone plans. Including these two projects, Mediacom has built fiber in 12 communities in collaboration with the Empower Iowa Rural Broadband Grant Program. The public-private partnership has allowed the operator to bring fiber to over 1,600 rural Iowa locations.

USTelecom hosted its annual Broadband Investment Forum, in which internet service providers (ISPs) and policymakers came together to discuss the most poignant issues in the industry. One of the sessions featured Brightspeed CEO Tom Maguire and Ziply Fiber CEO Harold Zeitz, who shared their respective approaches to fiber deployment and how they view the broader competitive landscape. When Brightspeed began operations last fall, its initial goal was to try and hit as many households as possible, said Maguire.

Windstream Wholesale, Windstream’s optical transport division, touted it’s reached a “major construction milestone” on its CanAm2 long-haul fiber build, a 440-mile route that will eventually connect Montreal, Canada, to New York City. The Canadian portion of the route—from Montreal to the New York state border—is substantially complete, said Karl-Arne Hegewald, Windstream’s SVP of network infrastructure and program management. He noted Montreal is “an important growth hub” for content providers and other data centers.

Minnesota is getting a taste of open-access fiber, as Intrepid Fiber will expand its network into the Greater St. Cloud area—bringing symmetrical multi-gig broadband to over 44,000 households and businesses. This marks Intrepid’s second open access initiative in the state: a project in Bloomington is set to cover 40,000 locations. As for St. Cloud, construction is already underway in the city as well as in Sauk Rapids, Waite Park, and Sartell. Intrepid expects fiber-to-the-premise (FTTP) service to be live in the area by the end of 2023.

With Broadband Equity, Access and Deployment (BEAD) Program buildouts on the horizon, federal agencies are getting an extra hand with the permitting process. The Federal Permitting Improvement Steering Council unveiled it will allocate nearly $155 million to assist agencies in infrastructure permitting review. For example, the funding will allow agencies to hire permitting experts and acquire “vital tools and resources” so they can review projects in time.