Paul Hitlin

How well do Americans understand algorithm-driven classification systems, and how much do they think their lives line up with what gets reported about them?

The use of digital technology has had a long stretch of rapid growth in the United States, but the share of Americans who go online, use social media or own key devices has remained stable the past two years, according to a new analysis of Pew Research Center data. The shares of US adults who say they use the internet, use social media, own a smartphone or own a tablet computer are all nearly identical to the shares who said so in 2016.

The role of so-called social media “bots” – automated accounts capable of posting content or interacting with other users with no direct human involvement – has been the subject of much scrutiny and attention in recent years. These accounts can play a valuable part in the social media ecosystem by answering questions about a variety of topics in real time or providing automated updates about news stories or events.

Network neutrality regulations underpin the digital lives of many Americans, yet it is challenging to survey the public on such an inherently complex and technical subject. For this reason, Pew Research Center set out to analyze the opinions of those who had taken the time to submit their thoughts to the Federal Communications Commission.  Among the most notable findings:

In order to understand how citizens used the opportunity to directly seek redress from the White House, and how the administration responded, Pew Research Center conducted a detailed content analysis of “We the People” petitions. The analysis shows that no one type of request dominated the online petition system, with users of the site instead addressing a wide range of topics. The topmost subjects included petitions pertaining to the health care system (8%); disease awareness and related issues (6%); veterans’ and military issues (6%); immigration (5%); requests to honor individuals or create holidays (5%); requests to investigate criminal cases (5%); and animal rights (5%).

In terms of whether these petitions had any impact, the study suggests there were a variety of outcomes: At the most meaningful level, one petition was instrumental in creating a significant piece of legislation: A January 2013 petition regarding the unlocking of cellphones led to a bill that President Barack Obama signed into law in August 2014. The petition called for making it illegal for telephone companies to “lock” their phones by preventing a phone purchased from one telephone carrier to be used on another carrier’s system.

Digital age platforms are providing researchers the ability to outsource portions of their work – not just to increasingly intelligent machines, but also to a relatively low-cost online labor force comprised of humans. These so-called “online outsourcing” services help employers connect with a global pool of free-agent workers who are willing to complete a variety of specialized or repetitive tasks. Because it provides access to large numbers of workers at relatively low cost, online outsourcing holds a particular appeal for academics and nonprofit research organizations – many of whom have limited resources compared with corporate America.

For instance, Pew Research Center has experimented with using these services to perform tasks such as classifying documents and collecting website URLs. And a Google search of scholarly academic literature shows that more than 800 studies – ranging from medical research to social science – were published using data from one such platform, Amazon’s Mechanical Turk, in 2015 alone. The rise of these platforms has also generated considerable commentary about the so-called “gig economy” and the possible impact it will have on traditional notions about the nature of work, the structure of compensation and the “social contract” between firms and workers. Pew Research Center recently explored some of the policy and employment implications of these new platforms in a national survey of Americans.