Rafi Goldberg

Results from the latest National Telecommunications and Information Administration (NTIA) Internet Use Survey point to significant progress toward achieving Internet for All, as 13 million more people used the Internet in the United States in 2023 compared with just two years earlier. Working to achieve digital equity in the United States has long been at the core of NTIA’s mission. NTIA is committed to enabling widespread use of the Internet for communicating, learning, sharing ideas, and growing the economy. To reach this goal, we need solid, evidence-backed research to inform policies an

Our analysis shows affordability as a driving factor around why some households continue to remain offline, confirming that the cost of service is an essential part of increasing Internet adoption. We asked households not using the Internet from home: “At what monthly price if any, would your household buy home Internet service?” Answers to the new question showed that the mean price offline households wanted to pay was approximately $10 per month, though it’s worth noting that three in four households gave $0 or “none” as their answer. Interestingly, households citing expense as their main

According to Internet Use Survey Data, which tracks disparities around Internet adoption,  a majority – 58% – of the 24 million offline households express no interest or need to be online. There is also a large proportion who say they can’t afford home Internet service (18%).  Regardless of their stated reasons for non-use, offline households have significantly lower incomes than their online counterparts.

Data from the 2021 NTIA Internet Use Survey show that historically less-connected communities used the Internet and connected devices in greater numbers than they did two years ago before the COVID-19 pandemic.

Telemedicine and telehealth-related activities are on the rise, according to NTIA’s November 2019 Internet Use Survey, which found that more households are using the Internet to communicate with health professionals, access health records, and research health information. The proportion of households that accessed health or health insurance records online grew from 30 percent in 2017 to 34 percent in 2019.

In anticipation of conducting future Internet Use Surveys, NTIA is seeking recommendations from the public about how we can improve our survey and make it as relevant as possible. Are there questions we previously asked that should be changed or deleted? Are there any questions that we should be adding?

Internet use among Hispanic Americans has continued to grow, according to NTIA data, narrowing a racial disparity that has existed since NTIA began tracking adoption through its Internet Use Surveys in 1998. The proportion of Hispanic Americans using the Internet has risen from 61 percent in 2013 and 66 percent in 2015 to 72 percent in 2017, NTIA data show. Although this is still less than the 80 percent of non-Hispanic Whites online in 2017, the gap has begun to narrow.

In our most recent Internet Use Survey, conducted in 2017, the National Telecommunications and Information Administration included questions about participation in the sharing economy for the first time. The results show that a third of Internet users in the US reported selling goods or requesting or offering services from others through online platforms.

The National Telecommunications and Information Administration's (NTIA) most recent Internet Use Survey depicts a rapidly evolving nation eager to take advantage of technological innovation. Mobile devices such as smartphones, tablets, and wearables are increasingly dominating the computing landscape, as more Americans than ever use the Internet. Yet a portion of the population still does not use the Internet at home, consistent with findings in previous NTIA and US Census Bureau surveys on Internet use.

America continues to make significant strides in reducing the digital divide among school-age children. In 2017, 14 percent of the US population between ages 6 and 17 lived in homes with no Internet service, down from 19 percent in 2015. Still, significant challenges remain, especially for the approximately 7 million school-age children that lived in households without home Internet service in 2017.