Sabrina Roach

Best practice methods for assessing affordability developed and endorsed by academic and government affordability experts can provide much greater precision in assessing need thereby enabling more informed and more targeted digital equity interventions. However, recent experience in Washington state has revealed that few of us in the digital equity realm are yet comfortable applying these methods, or, indeed, are even aware of them.

In November 2021, the Benton Institute for Broadband & Society, Black Brilliance Research Project (BBR), and Community Informatics Lab at Simmons University launched the six-city Digital Equity Action Research (DEAR) Fellowship. The DEAR Fellowship helped young adults, ages 19–24, learn participatory action research skills to examine and address the root causes of digital inequities in their communities. Participatory Action Research (PAR) is different from traditional research paradigms.

The COVID-19 pandemic has created a sudden, massive public need for trustworthy digital inclusion services. Millions of Americans need support from digital inclusion programs: to get connected with affordable home internet, find affordable computing devices, and learn basic digital skills. “Digital Navigators” is an adaptation of traditional digital inclusion programming to this new reality, providing one-to-one dedicated support via phone service.  The realization that digital inclusion programs needed to adapt organically emerged in several places over the last month.