Stephen Marcantel

Residents of a St. Landry Parish (LA) town say they were recently left without internet for five days while getting no answers from the service provider after a line was inadvertently cut. On July 11, some Sunset residents noticed they weren't receiving emails and web pages refused to load. Residents took to Facebook to find out that all Brightspeed customers in their community were without internet. Customers were not notified about the outage, several residents said, and calls to Brightspeed’s customer service yielded little in the way of information.