Getting broadband internet access to rural areas has been a goal for rural advocates and service providers alike for years, but the COVID-19 pandemic has made such access more important than ever. Seth Arndorfer, the CEO of DCN, which is owned by North Dakota’s independent rural telecommunications companies, said internet usage on the member companies’ systems increased by 10% to 40% during the first 10 days since people in the state were urged to stay home.

Living indoors to slow the spread of the novel coronavirus, millions of Americans are turning to the Internet to meet their most pressing needs. This massive shift online poses troubling barriers to the least digitally connected Americans. The disconnectedness may force individuals to make devastating decisions and undermine the fight against the coronavirus.

The past month has taught us that the internet is the one indispensable tool Americans have amidst this crisis. but at least 20 million American households are currently without home access to broadband internet, primarily because they can’t afford it. These are the families on the wrong side of the digital divide, the most vulnerable people in our society. Disproportionately they are older, poorer, and sicker than the “average” American. Congress should devise a long-term solution to our continuing digital divide, once and for all.

Home internet and wireless connectivity in the US have largely withstood unprecedented demands as more Americans work and learn remotely. Broadband and wireless service providers say traffic has jumped in residential areas at times of the day when families would typically head to offices and schools. Still, that surge in usage hasn’t yet resulted in widespread outages or unusually long service disruptions, industry executives and analysts say. That is because the biggest increases in usage are happening during normally fallow periods. Broadband consumption during the hours of 9 a.m.

America came face to face with the festering problem of digital inequality when most of the country responded to the coronavirus pandemic by shutting elementary and high schools that serve more than 50 million children.

As the virus that causes COVID-19 spreads, the nation’s K-12 schools and colleges have been forced to weigh health recommendations against the needs of students, many of whom are caught in the digital divide separating those who have Internet access and those who do not. About 15% of US households with school-age children lack high-speed Internet access, according to a Pew Research Center analysis of 2015 Census Bureau data.

Telecommunication Internet service providers have provided the Federal Communications Commission with a laundry list of coronavirus-related temporary deregulation, including waiving deadlines, suspending rules, and providing more funding, all to address the teleworking and telemedicine and distance-learning load of a homebound workforce and student population. In its letter to the FCC, USTeecom conceded it could be costly and said they would press Congress to appropriate the money. 

I welcome Congress’s response to the COVID-19 pandemic with a much-needed economic stimulus program that will help workers, consumers, health care providers, and businesses across America. It is a time for action, and the Federal Communications Commission must do more to advance its own “connectivity stimulus.” The coming weeks will lay bare the already cruel reality of the digital divide: tens of millions of Americans cannot access or cannot afford the broadband connections they need to telework, access medical information, and help young people learn when school is closed.

Cisco's Kevin Wollenweber has turned into a COVID-19 sleuth of sorts over the past few weeks as he tracks the virus' impact on service provider networks via some of the major internet peering exchanges. Overall, Wollenweber, Cisco's vice president of service provider networking, said the world's networks are handling the increased traffic related to the coronavirus outbreak well.

Many advocates are calling on the Federal Communications Commission to significantly expand its Lifeline program. More than 250 organizations called on the FCC to provide low-income households with unlimited talk and text plans. The groups have also asked the agency to create an emergency broadband benefit that would provide eligible households with $50 per month to cover the cost of high-speed internet connections, where they are available. Eric Null, US Policy Manager at Access Now, argues that the FCC should ensure the Lifeline program lives up to its name during this time.