Op-Ed

While the digital divide is now a globally understood phenomenon, service designers are still designing and building public technology systems that depend on the internet, preferencing the well-connected and embedding the digital divide. The tendency to design services for the internet—in both technology adoption and in the services that depend on them—are the digital services design divide. Service by service, the people underserved by technology are categorically and cumulatively marginalized by public services.

The all-out push in Congress to pass a historic infrastructure bill offers an unprecedented opportunity to bring high-speed internet to unconnected rural areas. It’s a watershed moment for rural America, one that could turbocharge economic development and help reverse long-standing health and education challenges.

Over the past four or five years, scholars, politicians, and public advocates have begun to push a new idea of what antitrust policy should be, arguing that we need to move away from a narrow focus on consumer welfare—which in practice has usually meant a focus on prices—toward consideration of a much wider range of possible harms from companies’ exercise of market power: damage to suppliers, workers, competitors, customer choice, and even the political system as a whole.

The internet's absence of central control, or even easy central monitoring created gaps of responsibility for maintaining valuable content that others rely on. Links work seamlessly until they don’t.

The conventional wisdom has been that major cities have borne the economic brunt of the COVID-19 pandemic and face the longest odds of a full and quick recovery. While the future of many American cities may truly be challenging, the pandemic’s toll on rural economies may be even more difficult to overcome in the long-term because of insufficient digital infrastructure and broadband access. According to the Federal Communications Commission, nearly four in ten rural Americans do not have access to high-speed internet, roughly ten times the rate among urban Americans.

The Federal Communications Commission and the Biden administration have taken significant steps to fill the broadband gap in the United States, but bridging the divide is not easy. Figuring out where the broadband gaps are is no small task, and current mapping efforts fall short by overstating the amount of broadband in given locations—a product of relying on industry-reported data which is inherently incomplete.

Incremental progress and temporary band-aids to mend the digital divide aren't a sufficient response to such a fundamental obstacle to equity and opportunity; as the late Congressman and civil rights icon John Lewis argued, unequal internet access is "the civil rights issue of the 21st Century." That's why Congress must now work to transform the temporary Emergency Broadband Benefit initiative into a permanent broadband assistance program. Civil rights advocates–including the National Urban League, the NAACP, and the Multicultural Media, Telecom and Internet Council–have laid out a 

The Biden administration’s strategy to tackle the digital divide places too much emphasis on wires and competition and too little on people and communities. By proposing $65 billion in broadband spending, the administration aims to spur marketplace competition, supercharge network speeds, and reduce home internet prices. Yet a lot can go wrong when prioritizing competition, as competition and affordability do not go hand-in-hand; when prices drop, they rarely fall to levels that make service affordable for low-income households who make up most of the disconnected.

President Joe Biden’s American Jobs Plan prioritizes “building ‘future proof’ broadband infrastructure in unserved and underserved areas so that we finally reach 100 percent high-speed broadband coverage.” Many considered this an imperative to spend the funds on fiber-to-the-home connections. Yet is fiber—and more precisely, fiber-optic "last mile" connections into residences—really future proof? As the amount of devices and data generated have multiplied, fixed connections to them have diminished.

Schools and libraries have an enormous window of opportunity to help their students and patrons obtain affordable internet access. At the end of this month, the Federal Communications Commission will open a 45-day filing window for the Emergency Connectivity Fund program, which will make $7.17 billion available to fund broadband service and devices off-campus.