Building Great Digital Equity Programs using the Digital Navigator Model

SESSION 1 – JUNE 18, 2024: Broadband as an Investment

SESSION 2 – JUNE 20, 2024: Broadband Data Today

SESSION 3 – JUNE 25, 2024: Navigating Broadband for Communities with Differing Resources and Capacity

SESSION 4 – JUNE 27, 2024: Building Great Digital Equity Programs using the Digital Navigator Model

SESSION 5 – JULY 2, 2024: Filling in the Holes after BEAD

Session four focuses on yet another set of key components related to broadband access and digital equity – user knowledge, skill, opportunity, and ability. Kristi Zappie-Ferradino of the National Digital Inclusion Alliance (NDIA) moderates a session on how communities can build effective digital equity programs using what is referred to as the “Digital Navigator Model”.  

Digital navigators serve as models for digital inclusion that address the whole digital inclusion process – home connectivity, appropriate devices, and digital skills – typically through repeated, individualized interactions. Panelists Abby Russell of Hocking Athens Perry Community Action (HAPCAP), Ashley Smith of Shaping our Appalachian Region (SOAR), and Sarah Radcliffe of Computer Reach, will share best practices and lessons learned from contributing to their growing digital inclusion ecosystems and from adapting the digital navigator model to fit their community and organization.