Lifeline Program Consumer Support Training

The federal Lifeline Program provides low-income consumers with a monthly discount on their phone or internet service. This is an important benefit that helps consumers stay connected to family, work, education, and health services among many other aspects of their daily lives. With the implementation of the National Verifier, consumers and Lifeline providers can verify applicant eligibility in a faster, more efficient and more accurate manner.

As of Thursday, May 7, 2019, consumers in the District of Columbia are able to check the status of their eligibility for Lifeline benefits by accessing the National Verifier eligibility system which is managed by the Universal Service Administrative Company (USAC).

The Lifeline team at USAC is hosting an in person training for all social service agents, caseworkers, and other consumer support representatives to educate them on the program details and the steps needed to help their clients successfully enroll in the program.