Workshop on Bill Shock and Cramming

Federal Communications Commission
Wednesday, April 17, 2013
9:00 a.m. to 12:15 p.m.
http://transition.fcc.gov/Daily_Releases/Daily_Business/2013/db0412/DOC-...

AGENDA

9:00 a.m.-9:05 a.m.—Welcoming Remarks
Kris Monteith, Acting Chief, Consumer and Governmental Affairs Bureau, Federal Communications Commission

9:05 a.m.-9:15 a.m.—Define Bill Shock and How It Occurs
Michael Carowitz, Acting Deputy Chief, Consumer and Governmental Affairs Bureau, Federal Communications Commission

9:15 a.m.-9-25 a.m.—Voluntary Industry Code

• Michael Carowitz, Acting Deputy Chief, Consumer and Governmental Affairs Bureau, Federal Communications Commission
• Chris Guttman-McCabe, Vice President of Regulatory Affairs, CTIA: The Wireless Association

9:25 a.m.-10:05 a.m.—Panel: Bill Shock—What Consumers Can Do To Protect Themselves, Industry Efforts
Moderator: Michael Carowitz, Acting Deputy Chief, Consumer and Governmental Affairs Bureau, Federal Communications Commission
o Panelists:

• Dave Charles, Director of Legal Affairs, T-Mobile
• Kimberly N. Darrin, Director, Public Policy, AT&T Services, Inc.
• Delara Derakhshani, Policy Counsel, Consumers Union
• Marti Doneghy, Senior Legislative Representative, Financial Security and Consumer Affairs Team, AARP
• Jerry Karnick, Staff Vice President/Deputy General Counsel, Verizon Wireless
• Charles W. McKee, Vice-President, Government Affairs, Federal & State Regulatory, Sprint Nextel Corporation

10:05 a.m.-10:15 a.m.—Break

10:15 a.m.-10:25 a.m.—Define Cramming/Describe FCC Requirements
Mark Stone, Deputy Chief, Consumer and Governmental Affairs Bureau, Federal Communications Commission

10:25 a.m.-11:05 a.m.—Panel: How Cramming Occurs and What Consumers Can Do To Protect Themselves, Industry Efforts
Moderator: Mark Stone, Deputy Chief, Consumer and Governmental Affairs Bureau, Federal Communications Commission
Panelists:

• Delara Derakhshani, Policy Counsel, Consumers Union
• Coralette Hannon, Senior Legislative Representative, Government Relations and Advocacy, AARP
• Malini Mithal, Assistant Director, Division of Financial Practices, Federal Trade Commission (FTC), Bureau of Consumer Protection
• Chris Paulen, Vice President, Communications Lifecycle Management and Telecom Expense Management, Dimension Data
• Glenn Reynolds, Vice President for Policy, US Telecom Association

11:05 a.m.-11:15 a.m.—Break

11:15 a.m.-12:05 p.m.—Panel: Wireless Cramming Issues and Cramming Further Notice of Proposed Rulemaking
Moderator: Mark Stone, Deputy Chief, Consumer and Governmental Affairs Bureau, Federal Communications Commission
Panelists

• Jim Chilsen, Director of Communications, Illinois Citizens Utility Board
• Delara Derakhshani, Policy Counsel, Consumers Union
• Craig F. Graziano, Chair, Consumer Protection Committee, National Association of State Utility Consumer Advocates (NASUCA)
• CTIA: The Wireless Association
• Chris Guttman-McCabe, Vice-President, Regulatory Affairs, CTIA
• Anna Henningsgard, Vice President of Operations, WMC Global
• Greg Van Allen, Vice President of Operations, Aegis Mobile
• Kate Whelley McCabe, Vermont Assistant Attorney General
• Malini Mithal, Assistant Director, Division of Financial Practices, FTC Bureau of Consumer Protection

12:05 p.m.-12:15 p.m.—Closing Remarks
Kris Monteith, Acting Chief, Consumer and Governmental Affairs Bureau, Federal Communications Commission

The event is free and open to the public. The workshop will be streamed live at
www.fcc.gov/live, and viewers may submit questions by e-mail to livequestions@fcc.gov.