4G phones mean more customer service calls, says JD Power

Owners of 4G wireless devices are more likely to call customer service for help, according to a JD Power report.

It’s not clear whether these 4G problems are a long-term phenomena or growing pains. In any case, JD Power found that 60 percent of 4G subscribers called their wireless provider in the last six months. Customers with 3G phones called their carrier 47 percent of the time. Feature phone owners only called for support 35 percent of the time. The big problems: 4G devices see more network problems and customers don’t understand that service coverage is limited. Given Verizon’s lead in 4G most of those calls were aimed at the carrier. Nevertheless, Verizon Wireless had to top overall customer service score, according to JD Power.