87 percent of US Households Get an Internet Service at Home

Eighty-seven percent of US households get an Internet service at home, compared to 83% in 2016 and 69% in 2006.  Broadband accounts for 98% of households with an Internet service at home, and 85% of all households get a broadband Internet service – an increase from 81% in 2016 and 42% in 2006. Overall, 60% of broadband subscribers are very satisfied (8-10 on a 1-10 scale) with their Internet service at home, while 7% are not satisfied (1-3).  Similarly, 68% of broadband subscribers agree (8-10) that their Internet service meets the needs of their household, while 4% disagree (1-3). Other related findings include:

• 63% of broadband subscribers rate the speed of their Internet connection 8-10 (with 10 being excellent), while 7% rate it 1-3 (with 1 being poor)
• 45% of broadband subscribers do not know the download speed of their service – compared to 59% in 2016
• 69% reporting Internet speeds of 100+ Mbps are very satisfied with their service, compared to 53% with speeds <50 Mbps, and 58% that don’t know their speed
• 60% of adults with an Internet service at home watch video online daily – compared to 50% in 2019, 41% in 2016, and 5% in 2006
• 87% of households use at least one laptop or desktop computer – 95% of this group get an Internet service at home
• 68% of those that do not use a laptop or desktop computer are not online at home – accounting for 67% of all that do not have an Internet service at home