ACA Connects Launches COVID-19 Broadband Dashboard

To evaluate how our members’ DOCSIS (Hybrid Fiber-Coax) and Fiber to the Home (FTTH) networks’ performed during the emergency, ACA Connects retained the strategy consulting firm, Cartesian, to perform an in-depth analysis. Cartesian found that despite the surge in Internet usage, our members’ networks continue to provide the same high-quality experience their customers have come to depend on. During the COVID-19 pandemic:

• Data Usage
  • Download usage increased by 27%
  • Upload usage increased by 36%
• Network Utilization
  • Typical network utilization did not change for large providers
  • Some small providers saw peak transit utilization increase, but generally not to a point that required action by the provider
• Customer Experience
  • Support calls increased slightly, but 94% were not network-related
  • The small number of reported network issues were typically resolved in less than a day