Attorney General Michelle Henry Leads Coalition in Letter to the FCC Seeking Better Customer Service from Internet, Cable, and Voice Providers

Pennsylvania Attorney General Michelle Henry (D-PA) is leading a coalition of Attorneys General in sending a letter to the Federal Communications Commission (FCC) in support of rules that would require internet, cable, voice, and broadcast satellite providers to take some of the pain out of routine customer service calls and allow for better consumer choices. Attorney General Henry and the coalition are supporting efforts by the FCC to expand existing requirements—that are currently only applicable to cable providers—to all providers. The letter also urges adoptions of rules that will make it quicker and easier for consumers to reach live agents, require companies to provide automatic credits for service outages or missed service appointments, require enhanced training for customer service representatives, and to permit consumers to obtain their recorded conversations with customer service representatives, among other things.