Australian internet slow and plagued by disconnections, survey finds

Australia is plagued by internet disconnections, drop-outs and slow download speeds, a survey has found.

The Choice internet satisfaction survey found six in 10 Australians have had issues with their service in the past six months. More than 75% of national broadband network customers surveyed said they had had problems, while more than 80% of ADSL and ADSL2 users listed varying speeds and connection issues.

“To make matters worse, some of the slowest providers also scored poorly when it comes to value for money and customer and technical support,” said Choice’s chief executive, Alan Kirkland. Telstra, Australia’s largest internet service provider, ranked last for value for money. The company’s customer and technical support also scored below the average.