The Call for a Wireless Bill of Rights

Shortly after becoming a state senator in Minnesota in 2006, Mary A. Olson discovered some unsettling information: Wireless operators generated more consumer complaints each year than any other business, including 1,000 gripes in 2007. So last month, Olson, a Democrat, introduced a proposal in the state legislature for a cell-phone-user bill of rights, aimed at stopping many of the industry's most criticized activities. "The cell-phone industry has been making a lot of money on [questionable] consumer practices," says Olson. Minnesota is at the forefront of a growing movement. The proposals vary widely, but they typically include clearer disclosure of fees and taxes and the end of unauthorized charges for ringtones and other third-party services. The Minnesota bill, which consumer advocates say appears to have the best chance of becoming law, could be voted on in the next two weeks. "I'm feeling pretty good about it right now," says Olson.
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