Competition Won't Cure All, Advisers Tell Town Officials

COMPETITION WON'T CURE ALL, ADVISORS TELL TOWN OFFICIALS
[SOURCE: Multichannel News, AUTHOR: Linda Haugsted]
Video competition is not going to solve all customer-service problems, so cities and counties still need to craft and enforce local guidelines, attorneys advising the regulators said. Those standards could be most successful if written to guide all service providers in town, not just cable operators, the attorneys advised. That would mean removing customer-service protections from franchising agreements and crafting them into municipal ordinances. The language in these documents should allow for frequent updates to reflect current working conditions.
http://www.multichannel.com/article/CA6431716.html