Complaints Pop Up for Jawbone’s UP

Just over three weeks after its launch, it seems that some users are down on UP.

One of the complaints about UP involves the hardware and design of the device, a MotionX-powered bracelet that tracks users’ daily activity, sleep patterns and even their meals. One major issue involves the end of the wristband — which is protected by a removable cap — that plugs directly into users’ iPhones for immediate access to the data through a Jawbone UP iOS app. Some users are claiming that the cap falls off too easily, and have submitted multiple complaints about lost caps to Jawbone’s online forum. The cap is also designed to lie on the underside of the wrist, which some allege gets in the way for frequent laptop users. Others are complaining that the UP device sometimes doesn’t sync with the iPhone and send the necessary data after plugging it into the smartphone. Finally — in what might be the most critical of complaints about the UP, since it’s meant to be worn 24/7 — some users are claiming that too-quick battery drainage is an issue with their devices.