Consumer groups urge Chairman Pai not to reverse robo-call limits for student debt collectors

Consumer advocates are urging Federal Communications Commission Chairman Ajit Pai to uphold rules restricting companies from inundating people with cellphone calls to collect money owed to or guaranteed by the government, including federal student loans, mortgages and taxes. Eighteen organizations, led by the National Consumer Law Center, will file a petition with the FCC opposing student loan companies’ request for a revision of rules the agency approved in August.

Those rules tightened a provision that was slipped into a 2015 congressional budget deal, amending a law meant to protect people from being harassed or bombarded with text messages and calls that could run up their cellphone bills. The commission limited the number of calls debt collectors can make to wireless phones to three a month and barred them from contacting a borrower’s family or friends. It also said companies must notify people of their right to request that all calls cease upon request. “It is pretty stressful owing money, and calls from debt collectors nagging you to pay is also very stressful, and when the calls are not just made to you but to your relatives, it’s embarrassing,” said Margot Saunders, an attorney with the National Consumer Law Center.