Coronavirus pushes traditional businesses into the digital age

A slew of old-line industries that once hesitated to embrace digital technologies are now being forced to do so for the sake of survival. Once consumers get used to accessing services digitally — from older restaurants finally embracing online ordering, or newspapers finally going all-digital — these industries may find it hard to go back to traditional operations. Going virtual may open up new markets and new channels for engaging with consumers. But consumers will also likely rush to take part in out-of-home experiences once the pandemic eases and they can leave home again.