The Cost of Connectivity 2020

Consumers in the US pay more on average for monthly internet service than consumers abroad—especially for higher speed tiers. This report examines 760 plans in 28 cities across Asia, Europe, and North America, with an emphasis on the US. Key Findings:

• Across North America, Europe, and Asia, the highest average monthly prices are in the US
• There's substantial evidence of an affordability crisis in the United States. Just three US cities rank in the top half of cities when sorted by average monthly costs. 
• Consumers must navigate a maze of additional fees and hidden costs to determine the total price of internet service. 
• Municipal networks appear to offer some of the best value in the United States. 
• The US market suffers from a lack of competition, dominated by just four companies: AT&T, Charter, Comcast, and Verizon.
• ISPs are not transparent with consumers, the government, or researchers. Many US consumers struggle to determine the total cost of internet service due to poor transparency, highly complex pricing structures, and confusing itemized billing.