Customer is king in new telecom era

CUSTOMER IS KING IN NEW TELECOM ERA
[SOURCE: C-Net|News.com, AUTHOR: Marguerite Reardon]
CEOs kicking off the TelecomNext trade show in Las Vegas on Monday said that the consumer is the most important catalyst in the rapidly changing telecommunications market, but they also cautioned that there are many challenges still ahead. During a two-hour keynote session, CEOs from Verizon Communications, Disney, Time Warner Cable and NTT told a packed audience of conference attendees that the future of telecom lies in the hands of consumers who nowadays have more choices when it comes to the content and services they subscribe to and how they use them. "We're seeing a great shift in how consumers spend money, and our business models need to be flexible," said Robert Iger, CEO of Disney. "It used to be said that content was king, but the consumer is king."
http://news.com.com/Customer+is+king+in+new+telecom+era/2100-1037_3-6051...

See also --

* Disney's Iger: No Net Neutrality Laws Needed
http://www.governmententerprise.com/news/showArticle.jhtml?articleId=183...