Don’t Fight Flames With Flames

[Commentary] Dr Bernie Mayer, author of several books on conflict resolution and a professor at the Creighton University School of Law in Omaha, noted that beyond keeping up with the sheer near real-time pace of heated Internet discussions, another problem with digital arguments is that people can’t detect tone, facial expression and, most of all, sarcasm.

Numerous research studies have found that people try to detect these things on social media platforms, often looking for social cues in grammar and use of emoticons. But in a 140-character fight on Twitter, that’s almost impossible.