Facebook scores low in customer satisfaction
July 22, 2014
Some Americans still love to hate Facebook and other social media services, according to an annual survey from the American Customer Satisfaction Index (ACSI).
Social media companies are the fourth-lowest scoring with consumers after Internet service providers, subscription television companies and airlines. The industry has a score of 71 on a 100 point scale. Facebook and LinkedIn ranked the lowest of the seven companies surveyed. Twitter didn't fare much better.
Facebook scores low in customer satisfaction