FCC Bill Could Curtail Legitimate Complaints, Critics Say

An effort in Congress aimed at cutting down on repeat comments to the Federal Communications Commission’s consumer complaint database could end up limiting legitimate public input, lawmakers and allies say. House Communications Subcommittee Chairman Marsha Blackburn (R-TN) has drafted legislation to reauthorize the FCC, with the measure aimed at increasing transparency at the agency. But while the draft would officially require the agency to keep a database of consumer complaints — something the FCC is already doing and made publicly available last May — it specifically notes that the FCC would not be required to include “duplicative complaints.”

The draft legislation language about “duplicative complaints” in the consumer complaint database set off alarm bells for Gigi Sohn, who served as counselor to then-FCC Chairman Tom Wheeler and is currently a fellow at the Institute for Technology Law & Policy at Georgetown University. “That’s not transparent at all,” she said. “If there are 1,000 complaints about something that Verizon or Comcast did, I as a consumer should have a right to see that there are 1,000 complaints.”