FCC Chairman Pai Letter to Chris Henderson, Universal Service Administrative Company, Re: USAC's Performance as Schools and Libraries Program Administrator

Unfortunately, it has come to my attention that there are serious flaws in Universal Service Administrative Company’s (USAC) administration of the E-Rate program—flaws that relate to the process by which schools and libraries apply for E-Rate funding and that are in fact preventing many schools and libraries from getting that funding.

The specific problem involves USAC’s development and roll-out of the online E-Rate Productivity Center (EPC). EPC implementation issues have created major headaches for applicants requesting E-Rate funding. The current state of affairs is unacceptable. I seek your unqualified commitment that USAC will administer the E-Rate program in a manner that fully complies with Commission direction; works for applicants and participants; and promptly apprises the FCC of all relevant information concerning implementation.