FCC Information Technology Team Recognized with the Affirm Leadership Award in Cloud Computing

The Federal Communications Commission was recognized with the Association for Federal Information Resources Management's ("AFFIRM") Leadership Award in Cloud Computing. A first-time AFFIRM Leadership Award recipient, the FCC information technology team is being honored for its role in developing the new Consumer Help Desk. The FCC was the only recipient of a team award from AFFIRM in 2015. The information technology team developed the Consumer Health Center, eliminating the previous paper-based system in favor of an online system. This new online system allows for 24-hour filing, tracking and handling of complaints and uses a cloud-based Software-as-a-Service (SaaS) model, which embodies the FCC's approach to IT moving forward.