FCC Launches 'Reboot' Web Site to Spur Discussion of Agency Reform and Data

The Federal Communications Commission Reboot.FCC.gov, a new interactive website attempting to foster public discussion on how to best improve the agency.

Following FCC Chairman Julius Genachowski's introductory message, the second post on the RebootBlog tackles the issues of redesign. David Kitzmiller, Internet Working Group Chairman, admits that "although web guidelines and cooperation between content providers has proved successful... the usability of the site design has not improved along with it." Their main task on redesigning the website is to create a user-centric design: "People expect page elements to be in certain standard places on webpages ...content is king and intuitive navigation is the key that unlocks it," said Kitzmiller. He was tasked with discovering what people come to the website to accomplish and then organizing the content along those lines. Statistics based on research and collected data are used to help determine the FCC's top tasks and prominence of which they are featured on the website. Without data, said Kitzmiller, the agency cannot be sure whose needs the site aims to fill.