FCC Launches Support Line for Consumers Who Are Deaf and Hard of Hearing Using American Sign Language over Videophone

The Federal Communications Commission has launched a video consumer support service, the ASL Consumer Support Line, specifically designed to enable consumers who are deaf and hard of hearing to engage in a direct video call with a consumer specialist at the FCC.

The service will allow deaf and hard of hearing consumers to communicate in their primary language, American Sign Language (ASL). Until now deaf and hard of hearing consumers only had the option to communicate using relay services or by filing a complaint form online.