FCC Marks Milestone in Effort to Eliminate 'Bill Shock'

The Federal Communications Commission today announced that approximately 97 percent of wireless customers across the nation are now protected from bill shock as participating U.S. wireless companies have met an April 17 deadline to provide free, automatic alerts to customers who approach or exceed their wireless plan limits. A recent FCC survey found that 30 million Americans – or one in six wireless users – have experienced bill shock. As of the April 17, 2013 deadline, participating members of CTIA are voluntarily providing free, automatic usage-based alerts when they approach or exceed plan limits for data, voice, and text, or when international roaming charges may be applied.