Federal Communications Commission Launches Inquiry Into AI's Impact on Robocalls & Robotexts

The Federal Communications Commission voted to begin a formal inquiry that will take a closer look at how artificial intelligence technology impacts illegal and unwanted robocalls and robotexts. The agency will assess both AI’s potential to positively and negatively affect consumers. As artificial intelligence technology becomes more prevalent, it presents opportunities to protect consumers but it can also pose privacy and safety challenges. In the case of robocalls and robotexts, AI could improve analytics tools used to block unwanted calls and texts and restore trust in our networks. But AI could also permit bad actors to more easily defraud consumers through calls and text messages, such as by using technology to mimic voices of public officials or other trusted sources. The Notice of Inquiry adopted today seeks to gather information and prepare for changes in calling and texting practices that may result from AI-influenced technology.