Florida Agreement Sheds New Light On Comcast Cut Off Policies

[Commentary] Prior to setting a cap on the amount of bandwidth a high-volume customer could use before having service terminated, Comcast instead cut off a set number of users regardless of how much bandwidth they used, according to documents released by Florida Attorney General Bill McCollum. Comcast announced at the end of August that it would impose the 250 GB usage cap on subscribers that had been hinted at for weeks. The cap takes effect October 1. What Comcast didn't mention, however, was that it had reached a settlement with McCollum's Economic Crimes Bureau to pay $150,000 to the state to resolve "concerns over disclosure issues related to bandwidth use policies," according to an Aug. 29 news release issued by the McCollum's office. The settlement was the result of a state investigation of Comcast's Acceptable Use Policy (AUP) in which Comcast "allegedly did not inform consumers of a specific bandwidth limit" for customers to be notified of "excessive use, which could lead to a customer being kicked off the service.