Google’s Jigsaw Was Supposed to Save the Internet. Behind the Scenes, It Became a Toxic Mess

Google's "Jigsaw" is a moonshot division formed in 2010, now thought of as an "elite think tank." Founded as Google Ideas, its goals included using technology to fight radicals from San Salvador to the Middle East; investigating human trafficking, terrorism, and cybercrime; and developing software to conduct the first public opinion poll in Somalia. While trying to save the internet from censorship, extremists, and hackers may sound like one of the best jobs in tech, more than a dozen current and former employees of Jigsaw said that the reality inside is bleak. Current and former Jigsaw employees describe a toxic workplace environment, mismanagement, poor leadership, HR complaints that haven't resulted in action, retaliation against employees who speak up, and a chronic failure to retain talent, particularly women engineers and researchers. Sources describe a place full of well-intentioned people who are undermined by their own leaders; an organization that, despite the breathless headlines it has garnered, has done little to actually make the internet any better.