The Happiest and Unhappiest Broadband Customers in the US

One of the key questions around the happiest and unhappiest home internet counties is where they are and what the driver is behind the happiness and unhappiness. Five of the ten unhappiest and five of the ten happiest counties are in states that are considered “Republican” and “Democratic”, respectively. Neither party’s approach to how they interact with home internet providers has had an impact on the distribution of the ten happiest and unhappiest counties. Interestingly, all the counties where the unhappiest home broadband customers are residing are rural counties with one exception: Indian River County (FL), the home of Vero Beach. Nine of the ten happiest counties are rural. In six of the ten happiest counties, coops are active, but not in the happiest broadband county, Mercer County (WV). The mere presence of coops is providing better services, as the feedback we receive from customers ranges from terrific to terrible. Fiber or Cable coverage is also not playing a determining role. The poster child for municipal broadband, Chattanooga (TN), comes in as the 9th happiest home internet place in the country.