How Hate Groups Forced Online Platforms to Reveal Their True Nature

The recent rise of all-encompassing internet platforms promised something unprecedented and invigorating: venues that unite all manner of actors — politicians, media, lobbyists, citizens, experts, corporations — under one roof. These companies promised something that no previous vision of the public sphere could offer: real, billion-strong mass participation; a means for affinity groups to find one another and mobilize, gain visibility and influence. This felt and functioned like freedom, but it was always a commercial simulation. This contradiction is foundational to what these internet companies are. ]

These platforms draw arbitrary boundaries constantly and with much less controversy — against spammers, concerning profanity or in response to government demands. These fringe groups saw an opportunity in the gap between the platforms’ strained public dedication to discourse stewardship and their actual existence as profit-driven entities, free to do as they please. Despite their participatory rhetoric, social platforms are closer to authoritarian spaces than democratic ones. It makes some sense that people with authoritarian tendencies would have an intuitive understanding of how they work and how to take advantage of them.