JD Power: Verizon and iPhone are a Good Combination

Performance and quality of mobile carriers’ services, as well as how specific features and services are presented to subscribers, play an important role in determining customers’ overall satisfaction with smartphones, JD Power and Associates finds in the second installment of its semi-annual wireless smartphone satisfaction study. Overall smartphone customer satisfaction came in at 833 on a 1,000-point scale, according to the “JD Power 2013 US Wireless Smartphone Satisfaction Study – Vol.2.” Apple and Samsung were the only two smartphone original equipment manufacturers (OEMs) with average or better than average overall satisfaction scores across all four JD Power study performance factors.