JD Power: Wireline Service Satisfaction Rises

Consumers were generally more satisfied with wireline TV, broadband and phone services, according to in JD Powers’ latest annual regional report of the nation’s top service providers. With a few exceptions mixed in, incumbent cable operators tended to trail their telephone and satellite competitors in each service category and region. Comcast and Time Warner Cable, which are in the process of merging, posted below average scores across service categories and regions.