Lifeline Program Year 2021 in Review

Program highlights for 2021 include:

• Implemented process changes in support of the Federal Communications Commission’s COVID-19 orders to ensure continued service and provide increased flexibility for Lifeline consumers during the ongoing pandemic. 
• Launched the re-designed consumer-facing site, at LifelineSupport.org, to allow for better user accessibility, more efficient navigation, and streamlined resources available to educate consumers about the program and related processes.
• Established and held quarterly Tribal meetings aimed at improving awareness of the Lifeline program in Tribal communities.
• Provided Tribal Partners the ability to request access to the National Verifier to assist consumers applying for the Lifeline benefit.
• Established a quarterly newsletter for state and federal partners to provide program updates and information about the proper tools to help eligible consumers apply for the Lifeline benefit.