Measuring Library Broadband Networks to Address Knowledge Gaps and Data Caps

This paper presents findings from a three-year research project funded by the US Institute of Museum and Library Services that examined how advanced broadband measurement capabilities can support the infrastructure and services needed to respond to the digital demands of public library users across the US. This research sought to address the following research question: How can public libraries utilize broadband measurement tools to develop a better understanding of the broadband speeds and quality of service that public libraries receive? Findings from quantitative data revealed that Ookla speed test measurements over time can confirm when the library’s internet connection matches expected service levels and when they do not. When measurements are not consistent with expected service levels, libraries can observe the differences and correlate this with additional local information about the causes. Also, speed tests are useful for examining these trends but are only a small part of assessing an internet connection and how well it can be used for specific purposes. The implications for state library agencies and federal policymakers interested in having access to data on observed versus advertised speeds and quality of service of public library broadband connections nationwide.