More Device Usage by Wireless Customers Means More Streaming and Data Problems, JD Power Finds

As wireless customers continue to increase their phone and device usage, more problems in network quality are being cited and the perception of network quality is declining. The most common reported problem is slow or failure to load content, according to the JD Power 2022 US Wireless Network Quality Performance StudySM—Volume 2, released July 14. The study is based on responses from 34,174 wireless customers. Carrier performance is examined in six regions: Mid-Atlantic, North Central, Northeast, Southeast, Southwest and West. In addition to evaluating the network quality experienced by customers with wireless phones, the study also measures the network performance of tablets and mobile broadband devices. The study was fielded from January through June 2022. Verizon Wireless ranks highest in five regions evaluated in the study, achieving the fewest network quality problems per 100 connections in call quality; messaging quality; and data quality in the Mid-Atlantic, North Central, Northeast, Southeast and West regions. AT&T ranks highest or is tied in all factors in the Southwest region with a score of 11 problems per 100 connections, achieving the fewest network quality problems in call quality in the region.