For News From Syrian Battleground, a Reliance on Social Media

When Secretary of State John Kerry delivered the United States’ report about the use of chemical weapons in Syria, he noted that “all hell broke loose in the social media” just 90 minutes after the alleged attack. As evidence of atrocities, the report cites thousands of social media updates and videos, along with reports from intelligence agencies, journalists and medical personnel.

Western journalists are struggling to cover what the world has so far seen largely through YouTube. But while some television news crews have been filing reports from Damascus, the dangers of reporters being killed or kidnapped there — as well as visa problems — have kept most journalists outside the country’s borders and heightened the need for third-party images. For networks without a Syrian correspondent, partnerships with other organizations supply some video. ABC works with the BBC, for example, and NBC with ITN. But the networks also rely on YouTube and other third-party sources, which have yielded some of the most vivid and disturbing video of the conflict, but has also brought a host of verification problems. ABC News, Reuters and other outlets use Storyful, a company that scours social sites and verifies videos through tests like comparing street scenes to maps and checking an uploader’s affiliated accounts. The New York Times has also worked with Storyful in the past. David Clinch, Storyful’s executive editor, said it first learned of a possible chemical attack last week from videos, and alerted its clients within an hour of the incident. “This content is often the only content available,” Clinch wrote in an e-mail, “because news organizations either can’t get to the scene of suspected chemical attacks, don’t have anyone in Syria (some do but most don’t) or their staff cannot go out from Damascus.”