Ofcom plans to make switching broadband provider easier

Ofcom is planning to make switching broadband and home phone providers an easier experience for consumers. The telecoms industry regulator has carried out research which found that 45 per cent of people with a broadband or landline connection believe it is too much hassle for them to change to a different communications provider. Consequently, the body is looking at ways to make the switching process easier and quicker, revealing that it will initially be focusing on broadband and home phones. It proposed a system in which a customer's new communications provider takes the lead in switching their services, claiming this method is "most likely to deliver the best outcome for consumers". "This is also more likely to deliver lower prices, more choice and innovation for consumers," Ofcom argued.