Personalized 9-1-1 Profiles Help Improve Emergency Response

When dealing with an emergency, first responders need information – and they need it quickly. Smart911 from AT&T gives citizens the opportunity to create their own private SmartSafety online profiles that are automatically displayed on 9-1-1 operators’ screens if the citizen calls 9-1-1, so law enforcement, fire departments and Emergency Medical Technicians (EMTs) are better prepared to help.

At the APCO International Conference and Expo, AT&T announced that it will begin offering Smart911 from AT&T to 9-1-1 centers across the country next month. The service is designed to improve 9-1-1 call processing and dispatching effectiveness. Smart911 from AT&T allows citizens to go online and create their own SmartSafety profiles, which are collected in a highly secure Smart911 database. Citizens can choose to record their own information such as medical conditions, disabilities, special needs, locations of relevant rooms in their houses or apartments, and any other details they think 9-1-1 operators should see in the case of an emergency call.