Rebooting online education

[Commentary] The disappointing results from San Jose State's experiment with online courses shouldn't be interpreted to mean that such courses can't help students. But the classes the university offered in collaboration with online provider Udacity were practically a model of how to do online education badly: rushed into existence and sloppily overseen. No one was even aware that some students who had signed up for the classes lacked reliable access to computers.

The one thing the college did well was monitor the results of the three pilot courses and call a timeout when failure rates proved unacceptably high. Online courses should be developed thoughtfully, from within the colleges, not as a result of top-down directives from the governor. The subjects that are offered should be based on student demand and faculty analysis of which would work best online. The preferences of even the best-intentioned billionaires should not be part of the equation. Nor should online courses be viewed as major money-savers, as Brown has pitched them. It still takes well-educated people, interacting with those who need an education, to provide high-quality courses, whether that's via the Internet or in a classroom.