Rep Eshoo Introduces Legislation to Increase Transparency of Telephone, Cable and Internet Fees

Rep Anna Eshoo (D-CA) introduced the Truth-In-Billing, Remedies, and User Empowerment over Fees (‘TRUE Fees’) Act, legislation that requires phone, cable and Internet providers to include all charges in the prices they advertise for service, and provides remedies for consumers when they have been wrongfully charged. Specifically, the True Fees Act requires cable and Internet providers to include all charges in the prices they advertise for service; allows customers to end their contract without early termination fees if the provider increases fees during the term of the contract; prevents arbitrary price hikes on equipment fees unless there is actually an improvement made to the equipment; and prohibits forced arbitration clauses for wrongful billing errors.